FAQ
– Your questions answered
We believe that Chromebook printing should be reliable, powerful, and easy to administer. Here are some commonly asked questions, if you have another please contact support@coreza.com.
Coreza Print is a printer management platform for Chromebooks and G Suite. It is comprised of two components:
- A SaaS (software as a service) printer management platform
- A universal printer driver delivered as a Chrome App
There are no servers to deploy and no on-site software to maintain. Coreza Print’s universal driver sends print jobs straight to the printer, offering better reliability and performance than Cloud-based document processing print systems.
Coreza Print uses local network printing. The print jobs are sent directly from the Chromebook to the printer, not via the cloud.
This improves reliability and speed.
The Coreza Print admin panel will tell you as an administrator who’s printing what, where, and how much it’s costing. Generate reports for a printer, room, OU, or an entire organization.
Administrators can set advanced print policies, duplex, color, and page restrictions.
Our print solutions are priced yearly on a per-user basis.
A user is classified as someone who has the printer application installed and configured and could print using Coreza Print.
The minimum user base license is 100 users and increments in blocks of 10 licenses.
Licenses are allocated from a pool, meaning there’s no hard association between a user ID and license, so if you need to re-use licenses between users within a license year, that’s OK.
A Coreza Print license gives access to all features – we do not do tiered or feature-based pricing.
On request, we can provide custom quotations for organizations that have a low Chromebook to G Suite user ratios. (e.g. ratios of 1 device to 5 users).
Per-device licensing is also available for organizations running public-access or guest session terminals.
Yes. Set-up support is provided free of charge to Education and Enterprise customers interested in 100 licenses or more. We remotely assist you via a Google Meet and we can usually get you printing and answer any questions you may have within a 30-minute call.
Book a setup appointment using the link here, remember to include the name of your organization and the number of users that you have.
If you are a Coreza Print subscriber – i.e. you have purchased a license -please contact your nominated support person or support@coreza.com
If you are currently trialing the product: Log into the Admin Panel (//admin) and select ‘Support and FAQ > ‘Book onboarding or support’ from the left menu.
Chrome OS contains CUPS, a print stack, we don’t think this is enough for most Enterprise and Education customers.
Features that provide you with accountability such as, policies, secure print releases, and detailed printing reports are not currently provided by the Chrome OS CUPS implementation (correct as of Apr 2019).
Coreza Print has developed unique features: For example, print-storm back-off, which allows a classroom full of students to print to a printer at the same time without causing print failures. Clever.
We offer generous reseller margins for Referral or Value-Added Resellers. Reseller information can be found on our Partners page here.
Coreza Print uses local network printing sometimes called direct IP printing to send jobs to the printers.
The print jobs do not get sent to the cloud.
Coreza Print uses the cloud for printer management and statistics.
We are happy to provide written quotations and work with purchase orders etc.
We’re familiar with K-12 and US Higher Education purchase procedures. If you need W8 forms, we have them. If your district finance department issues checks (cheques) then we’re fine with that. No extra charges apply.
If your license is direct with us then (as standard) we offer a best-effort next-working-day email response.
If you need a higher level of support, we partner with a number of VARs (Value Added Resellers) and consultants to provide you with rapid, local support. Please check out our Partners page or email us at support@coreza.com.
Coreza Print’s driver supports all major document types used by leading printer manufacturer makes and models.
If you’ve started your free trial, you’ll be able to use Coreza Print’s printer wizard to thoroughly test your printer fleet. If a printer doesn’t work, directprint.io can usually suggest a configuration or introduce a new driver variation to support the printer.
Coreza Print currently supports PDF, Postscript, PCL6/XL, PCL5e, PCL5c, PCL JetReady, PWG (Printer Working Group), and Airprint ™ compatible printers.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries. Adobe and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the US and/or other countries. Google Workspace, Chrome, Chromebooks and Android are trademarks of Google LLC. Airprint, Mac and macOS are trademarks of Apple Inc., registered in the US and other countries. PCL is a registered trademark of HewlettPackard Company. All other company names, product names and logotypes are trademarks or registered trademarks of their respective owners.